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Week 1 Timeline

Here is what to expect from the moment you submit your contact list through the first week of the campaign running. Knowing this timeline helps you understand what is normal and when to flag something to TechForce.

Day 0: List Submitted​

You send TechForce your contact list — a CSV, spreadsheet export, or CRM file. TechForce will confirm receipt and begin the cleaning process. No action required from you at this stage.

What TechForce is doing:

  • Reviewing the file for formatting issues
  • Removing duplicate entries
  • Standardizing phone number and email formats
  • Flagging any records that may be too old or invalid

If there are issues with the file (missing columns, corrupted data, unusual formatting), TechForce will contact you for clarification before proceeding.

Days 1 to 3: Import Configured​

The cleaned list is imported into your TechForce portal and tagged for the reactivation campaign. The workflow is configured with your business name, phone number, booking link, and any service-specific details.

TechForce will send you a confirmation when the import is complete and the campaign is ready to launch. You may be asked to confirm a few details before the campaign goes live, including:

  • Your preferred business name as it should appear in messages
  • The booking link or scheduling page URL
  • Any services you want the AI assistant to know about

Days 3 to 7: First Messages Go Out​

The campaign begins sending. The first touch is an SMS to each imported contact, paced over the first several days. You will start seeing outgoing messages in your Conversations inbox.

Most clients receive their first replies within this window. If your list is recent (contacts from the last 1 to 2 years), expect replies to start coming in by day 5. Older lists may take a bit longer.

The AI assistant handles all initial replies automatically. You do not need to monitor Conversations continuously, but checking once per day is recommended.

Week 2 and Beyond: Campaign Continues​

The second and third touches in the sequence go out on day 5 and day 12. Reply volume typically peaks in the first 2 weeks and then tapers off. Booking conversations are happening throughout.

After the initial sequence completes, contacts move into the monthly rotation automatically. The monthly rotation runs in the background with no action required from you.

What to Do If No Replies by Day 7​

If you have received zero replies by the end of day 7, contact TechForce. Possible causes include:

  • A2P registration not yet approved: SMS delivery requires an approved A2P 10DLC registration. If registration is still pending when the campaign launched, messages may not be delivering.
  • Import not complete: The workflow may not have triggered correctly on all contacts.
  • List quality: If the list is older than 5 years or the phone numbers are largely invalid, deliverability will be very low. TechForce can review delivery reports to confirm whether messages were sent and what happened.
note

Zero replies is unusual for a reasonably recent list of 500+ contacts. If you are at day 7 with no activity, reach out to TechForce support rather than waiting it out.