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Your Dashboard

Your TechForce portal is where you monitor campaign activity, read replies, and see results. You do not need to do anything to keep the campaign running — but knowing where to look helps you catch anything that needs your attention and understand what the engine is producing.

Where to See Campaign Activity​

Conversations Inbox​

The Conversations inbox is your most important view during the first two weeks. Every contact who replies to the reactivation campaign will appear here. You can see:

  • The full message thread between your business and the contact
  • Whether the AI assistant is currently handling the reply
  • Whether a conversation has been flagged for your attention
  • Whether a booking was made

To access it: navigate to Conversations in the left sidebar. Filter by the reactivation campaign tag if you want to isolate those threads from other inbox activity.

Reports​

The Reports section shows aggregate delivery and engagement stats:

  • Delivered: how many messages were sent and confirmed delivered
  • Replied: total contacts who responded to any message in the sequence
  • Booked: contacts who completed a booking through the AI conversation

To access it: navigate to Reports and select the campaign workflow from the dropdown.

How to Tell If the Campaign Is Running​

If the campaign is active, you will see outgoing messages in Conversations threads for imported contacts, and new reply threads appearing within the first 3 to 7 days. In Reports, delivery numbers should be climbing.

If you are past day 7 and see zero outgoing messages or zero replies, something may need attention. Check the troubleshooting guides or contact TechForce.

note

During the first 24 to 48 hours after import, the workflow may still be staging contacts. If you see no activity in the first 2 days, that is normal. Flag it to TechForce if it extends past day 3.

What "AI Is Handling a Reply" Looks Like​

When a contact replies and the AI is handling the conversation, you will see the thread in your Conversations inbox with an AI indicator on the active message. The AI will:

  • Acknowledge the reply in a natural, conversational tone
  • Ask a qualifying question if the contact expressed interest
  • Send a booking link when appropriate
  • Respond to "not right now" or "remove me" replies automatically

You do not need to do anything for these threads unless you want to. The AI operates without your input.

When a Reply Needs Your Attention​

The AI escalates a conversation to you when:

  • The contact expresses frustration, anger, or a complaint about your business
  • The reply contains a service question the AI is not configured to answer
  • The contact specifically asks to speak with a person

Escalated conversations appear in your Conversations inbox with a notification. When you see one flagged, open the thread and respond directly. The AI will not continue sending messages on that thread once it has escalated.

:::warning Check Your Inbox Daily During Week 1 and Week 2 The first two weeks are when reply volume is highest. Check your Conversations inbox at least once per day during this window so escalated conversations do not sit unanswered for long. :::