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Your Review Dashboard

The Reputation tab in your GHL portal is your central view for everything the Reputation Engine manages.

Finding the Reputation Tab​

Log into your portal at AIMarketing.services.TechForceAdvisors.com, then click Reputation in the left sidebar.

What You'll See​

Reviews Tab​

All Google reviews from your connected Google Business Profile appear here — both old reviews (pulled in at setup) and new ones as they come in. For each review you can see:

  • Star rating and review text
  • Date left
  • AI response status: Draft, Approved, or Published
  • A button to view and edit the AI draft before approving

Requests Tab​

A log of every review request sent — who received it, when, via which channel (SMS or email), and whether they left a review. Use this to:

  • Confirm requests are going out after appointments
  • See which customers haven't responded (no action required — the system handles timing)
  • Identify any delivery failures

Settings​

Controls for AI response tone and auto-publish behavior. These are pre-configured by TechForce. Contact us before making changes.

Key Numbers to Watch​

MetricWhat It Means
Total reviewsYour cumulative Google review count
Average ratingCurrent star average on your GBP
Requests sent (30 days)How many customers were asked for a review
Response rateWhat % of requests resulted in a review
AI response rateWhat % of reviews have a published AI response

A healthy response rate from review requests is typically 10–20%. If yours is below 5%, check that SMS is active and consent is being collected — see Troubleshooting.